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Instructions for helping yourself

Person trapped in a lift

What to do

  1. Use ALARM/HELP or intercom. Stay in the car for qualified help.
  2. Report the building and any smoke or illness.
  3. No answer or intercom failure: use a phone if it has signal, or call out for someone outside to alert help. Do not climb out.
  4. Give building, lift location, number of people and special support needs. Report new symptoms or smoke.

What to avoid

  1. Do not force doors or escape through roof/between floors.
  2. Do not improvise resets or electrical shutoffs. Wait for qualified personnel.
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