What to do
- Speak with occupants and call lift maintenance. Keep contact.
- For smoke, fire or serious illness, call emergency services and report entrapment.
- No answer or intercom failure: use a phone if it has signal, or call out for someone outside to alert help. Do not climb out.
- Give building, lift location, number of people and special support needs. Report new symptoms or smoke.
What to avoid
- Do not force doors or escape through roof/between floors.
- Do not improvise resets or electrical shutoffs. Wait for qualified personnel.
2026-10-03-draft-48