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Instructions for helping someone else

Dependent person without essential support

What to do

  1. First check immediate danger: breathing difficulty, unresponsiveness or sudden deterioration need emergency help.
  2. If unresponsive: call emergency services. If breathing is abnormal, start CPR with dispatcher guidance.
  3. Ask what support is missing and what they can do safely. Respect choices and communication needs.
  4. Contact the emergency-plan person or a trusted carer. Use available care instructions.
  5. If no support can meet essential needs, request the health team’s help. Report needs, medicines and equipment.
  6. If safe, stay until continued care is arranged. If they deteriorate, alert emergency services.
  7. Essential device failure or necessary treatment due now: contact the health team immediately. Immediate danger or deterioration: emergency help. Do not wait for replacement.
  8. No phone or signal: ask someone nearby to reach the health team safely. If the carer is ill too, report two people needing help.

What to avoid

  1. Do not lift or transfer using an unfamiliar technique. Request trained help.
  2. Do not change doses or adjust medical equipment yourself. If essential care fails, request urgent help.
  3. Do not force food or water if unable to swallow. Follow their plan and your training. Do not improvise feeding tubes, oxygen or dialysis.
Unresponsive child/baby, abnormal breathing: child CPRUnresponsive adult, abnormal breathing: CPRBreathing difficultyCannot drink/reduced urineAbuse or neglect of care